Shipping and Delivery Information
At Khatuba, we strive to provide you with the best service and ensure that your shopping experience is smooth and satisfactory. Our delivery policy is designed to be transparent and convenient for our valued customers.
Delivery Timeframe
- We aim to deliver all packages within 5 to 7 working days from the date of order confirmation. Please note that working days do not include weekends or public holidays.
Shipping Charges
- Shipping charges will be calculated at checkout based on your location and the weight of your package. Any applicable shipping fees will be clearly indicated before you complete your purchase.
Order Processing
- Orders are processed within 1-2 business days. Once your order is processed, you will receive an email notification with your tracking information.
Tracking Your Order
- Once your package is dispatched, you will receive a tracking number via email. You can use this number to track your order on our courier partner's website and stay updated on its status.
Delivery Areas
- We deliver to most locations within the country. If you have any concerns about delivery to your area, please contact our customer service team before placing your order.
Delays and Issues
- While we strive to ensure timely delivery, there may be delays due to unforeseen circumstances such as weather conditions, strikes, or other logistical issues. In such cases, we will do our best to keep you informed and work towards resolving the issue as quickly as possible.
- If you experience any issues with your delivery, please contact our customer service team immediately so we can assist you.
Changes to Delivery Address
- If you need to change your delivery address, please contact our customer service team within 24 hours of placing your order. We will do our best to accommodate your request, but once the order is processed, changes may not be possible.
Non-Delivery
- If a package is returned to us due to incorrect address details provided by the customer, failure to collect the package from the delivery point, or any other reason, the customer will be responsible for any additional shipping charges to resend the package.
International Shipping
- Currently, we do not offer international shipping. We deliver within INDIA only.
Contact Us
- For any questions or concerns regarding our delivery policy, please feel free to contact our customer service team at [khatubaofficial@gmail.com] or [Customer Service Phone Number].
We appreciate your business and are committed to providing you with the best possible service. Thank you for shopping with Khatuba!