Privacy Policy

This policy explains how Khatuba handles personal information when you visit this website, place an order or contact us. This store is hosted on Shopify, which processes and stores data on our behalf.

• Order information — name, billing and delivery address, email, phone number, and the contents and value of your order.
• Account information — if you create an account, your login details and saved addresses.
• Correspondence — messages you send us, including measurements you share for sizing help.
• Device and usage information — IP address, browser, device type, pages viewed and referring site, collected through cookies and similar technologies.

We do not receive or store your full card number. Card details are captured directly by the payment provider through Shopify's PCI-DSS compliant checkout.

• To process, pack, ship and invoice your order, and to handle returns and refunds.
• To contact you about an order, or to answer a question you asked us.
• To send marketing email or messages, where you have opted in — you can withdraw at any time.
• To screen for fraud and protect the store.
• To understand how the site is used so we can improve it.
• To meet tax, accounting and other legal obligations.

We do not sell your personal information. We share it only with parties who need it to deliver our service to you:

• Shopify, which powers this store and its checkout.
• Payment providers, to take payment and issue refunds.
• Courier partners, who need your name, address and phone number to deliver.
• Service providers for email, analytics and customer support.
• Authorities, where we are legally required to disclose, or to establish or defend a legal claim.

Cookies keep your cart and session working, remember preferences, and help us measure how the site performs. Essential cookies are required for checkout to function. You can block or delete cookies in your browser settings, but parts of the store — the cart and checkout in particular — may then stop working.

Your wishlist is stored in your own browser's local storage, on your device. It is not sent to us and is not linked to your account.

Order records are kept as long as we need them to service the order and to meet tax and accounting obligations. Account and marketing data is kept until you ask us to delete it or withdraw consent.

Shopify and some of our service providers operate outside India, so your information may be processed in other countries. Where that happens we rely on those providers' contractual safeguards to protect it.

You can ask us to show you the personal information we hold about you, correct it if it is wrong, delete it, or stop using it for marketing. Write to us through the Contact page and we will respond within a reasonable period. We may need to verify your identity first, and some information must be retained where the law requires it.

To unsubscribe from marketing email, use the unsubscribe link in any message, or tell us and we will remove you.

This store is not directed at children under 18 and we do not knowingly collect their personal information. If you believe a child has given us data, tell us and we will delete it.

The site is served over HTTPS and checkout is handled by Shopify's PCI-DSS compliant infrastructure. No method of transmission or storage is perfectly secure, but we take reasonable steps to protect your information and to limit who can access it.

We may update this policy to reflect changes to our practices or the law. The date below tells you when it last changed.