Shipping and Delivery

Ready-to-ship pieces are dispatched within 2 to 4 business days of your order being confirmed. Pieces that need finishing, alteration or custom sizing take longer; the timeline is shown on the product page and confirmed by email once your order is placed.

Business days exclude Sundays and public holidays. Orders placed after 4pm IST are processed the next business day. During festive and wedding season, dispatch can take a little longer — we will always tell you if that is the case rather than leave you guessing.

• Prepaid orders ship free anywhere in India.
• Metro cities typically receive orders in 2 to 4 business days after dispatch; other locations in 4 to 7 business days.
• Where cash on delivery is offered, a nominal handling fee is shown at checkout before you pay.

We ship worldwide through tracked courier services. International shipping is calculated at checkout based on destination and parcel weight, and typically takes 7 to 14 business days after dispatch.

Please check your address and phone number carefully at checkout — couriers call before delivery, and an unreachable number is the most common cause of a failed attempt. We can change an address only before dispatch, so tell us quickly if something is wrong.

Couriers make up to three delivery attempts. If all three fail, or if a parcel is refused, it returns to us and we will contact you to arrange re-dispatch; re-shipping charges may apply.

Once a parcel is with the courier, transit time is in their hands. Weather, strikes, regional restrictions, customs inspections and peak-season backlogs can all add days. We will chase the courier on your behalf and keep you updated, but we cannot compensate for delays caused by these events.

If a parcel arrives visibly damaged or opened, refuse it if you can, and photograph it either way. Report it to us within 48 hours of delivery, with photographs of the outer packaging and the contents, and we will raise a claim with the courier and resolve it with you.