Frequently Asked Questions

Choose your size on the product page, add the piece to your cart and check out. You will get a confirmation email as soon as payment succeeds. If you would rather order over WhatsApp, use the Order on WhatsApp button on any product page and we will take it from there.

All major credit and debit cards, UPI, net banking and the wallets supported at checkout. Payment is handled by Shopify's secure PCI-compliant gateway — we never see or store your card details.

Yes, as long as it has not been dispatched. Message us with your order number straight away and we will do what we can. Once a parcel is with the courier we cannot recall it, and custom-stitched pieces cannot be cancelled once work has begun.

Check your spam and promotions folders first — that is where it usually is. If it is genuinely missing, contact us with the email address and approximate time you ordered and we will confirm whether the order went through.

Ready-to-ship pieces are dispatched in 2 to 4 business days. After dispatch, expect 2 to 4 business days to metro cities and 4 to 7 elsewhere in India. International orders usually take 7 to 14 business days after dispatch. Custom pieces take longer and the timeline is confirmed by email.

Prepaid orders ship free anywhere in India. International shipping is calculated at checkout by destination and weight.

Yes, worldwide, through tracked courier services. Customs duty and import taxes in the destination country are the recipient's responsibility and are not included in the price you pay us.

A tracking number is emailed when your parcel leaves us. Tracking can take up to 24 hours to start showing movement. Every order and its status is also visible under Order history in your account.

Measure yourself rather than guessing from another brand's label, and compare against our size guide. If you are between sizes, or if your bust and waist fall in different ones, take the larger and have it taken in. Send us your measurements and we will recommend a size.

Stitched pieces arrive ready to wear, cut on our standard size set. Unstitched sets are supplied as fabric — kurta, bottom and dupatta pieces — for your own tailor to stitch to your measurements. Unstitched fabric that has been cut or stitched cannot be returned.

On many pieces, yes. Contact us before ordering with your measurements and we will confirm whether the design allows it, what it costs and how long it will take. Custom pieces are final sale.

Seven days from delivery on eligible pieces, returned unworn, unwashed and unaltered with all tags and original packaging. Full detail is on our Returns and Refunds page.

Custom or made-to-measure pieces, unstitched fabric that has been cut or stitched, final-sale items and gift cards. Anything returned without tags or showing wear is also not eligible.

We approve within 3 business days of your return arriving and passing inspection. The amount then takes 5 to 10 business days to appear, depending on your bank or card issuer.

The fastest route is to return the original and place a new order, so you are not waiting on stock moving twice. Tell us when you raise the return if the size you want is scarce and we will hold it where we can.

Very closely, but screens render colour differently and fabric shifts in daylight. Minor variance is normal. If a shade matters, message us and we will describe it honestly or send an additional photograph.

Our embroidery is placed by hand, so density and placement vary very slightly between pieces of the same design. That is a characteristic of handwork, not a defect. If something looks genuinely wrong, send a photograph and we will tell you straight.

Dry clean only for anything embroidered or in silk, chanderi or chiffon. Full guidance is on our Fabric Care page.

Collections are made in small runs and are not always repeated. Message us with the name of the piece and we will tell you whether it is returning or suggest the closest alternative.