Returns and Refunds

You have 7 days from delivery to request a return on an eligible piece. It must come back unworn, unwashed and unaltered, with all tags and original packaging intact. Once it reaches us and passes inspection, we refund you.

Most stitched and unstitched pieces bought at full price can be returned within the window, provided they are in original, saleable condition — no wear, no perfume or deodorant marks, no stains, no missing tags.

• Custom or made-to-measure pieces, including anything stitched to measurements you supplied.
• Unstitched fabric that has been cut, stitched or altered in any way.
• Pieces bought in a final sale or clearance, where this is stated on the product page.
• Items returned without tags, or showing signs of wear, washing or alteration.
• Gift cards.

If the return is because of our error — a wrong, damaged or defective piece — we cover return shipping entirely. If you are returning for fit, change of mind or any other personal reason, return shipping is at your cost, and any original shipping charge is not refunded.

Once your return arrives and passes inspection, we approve the refund within 3 business days. It is issued to your original payment method and generally appears within 5 to 10 business days, depending on your bank or card issuer — that final leg is on their side, not ours.

If a return fails inspection, we will contact you with photographs before sending it back to you.

The quickest route to a different size or colour is to return the original and place a fresh order, so you are not waiting on our stock moving twice. If the size you want is scarce, tell us when you raise the return and we will hold it for you where we can.

Report these within 48 hours of delivery with photographs. We will arrange a free pickup and either replace the piece or refund you in full, including any shipping you paid.